Terms & Conditions | Privacy Policy

Effective Date: 1 January 2025
Website: lighthousepropertycare.com.au
Business Name: Lighthouse Property Care Pty Ltd
ABN: 67 674 954 539

1. Introduction

Welcome to Lighthouse Property Care. By using our website, booking services, or communicating with us, you agree to these Terms & Conditions and our Privacy Policy.

We are committed to protecting your privacy and managing your information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
If you do not agree with any part of these terms, please discontinue use of our website or services.

2. Privacy Policy

2.1 Information We Collect

We may collect personal information including:
• Name
• Email address
• Phone number
• Residential address
• Business name (if applicable)
• Photos or videos provided for quotations
• Details about your property for cleaning or decluttering services
• Payment details (processed securely through third-party providers)
• Non-identifying analytics data

2.2 How We Collect Information

• Online enquiry forms
• Quote requests
• Booking pages and funnels
• Phone, SMS, or email communication
• Cookies and analytics tracking tools

2.3 Why We Collect Your Information

• To respond to enquiries and provide quotations
• To deliver cleaning and property care services
• To schedule appointments and manage bookings
• To improve website performance and service quality
• To send relevant updates, reminders, and service information
• To comply with legal obligations

2.4 Disclosure of Personal Information

We do not sell your personal information.
We may share information with:
• Trusted third-party providers (booking systems, CRM, invoicing)
• Payment processors
• Regulatory authorities if legally required

2.5 Use of Third-Party Platforms

Lighthouse Property Care uses secure third-party systems for scheduling, CRM management, payment processing, and communication.

2.6 Cookies & Analytics

We use cookies and analytics tools to improve website performance and user experience.

2.7 Data Security

We take reasonable steps to protect your information from misuse, loss or unauthorised access.

2.8 Access & Correction

You may request access to, or correction of, your personal information by contacting us through our website.

2.9 Updates to This Privacy Policy

This Privacy Policy may be updated periodically. Continued use of our website indicates your acceptance of any changes.

3. Terms & Conditions

3.1 Acceptance of Terms

By accessing lighthousepropertycare.com.au or using our services, you agree to these Terms & Conditions and our Privacy Policy.

3.2 Website Use

You agree not to:

Use the site for unlawful purposes
Interfere with website functionality
Upload malicious code or spam
Copy or distribute website content without permission

3.3 Intellectual Property

All website content, including text, branding, design, images, and layout, belongs to Lighthouse Property Care. You may not reproduce or distribute it for commercial purposes without written consent.

3.4 Third-Party Links

Our website may include external links for convenience. We are not responsible for content on third-party websites.

3.5 Limitation of Liability

Lighthouse Property Care is not liable for any loss arising from website use, outages, errors, or issues caused by third-party systems.

3.6 Disclaimer

All website content is general information only and is not professional or legal advice.

3.7 Updates to These Terms

We may update these Terms periodically. Continued use of our website indicates acceptance of updated terms.

3.8 Governing Law

These Terms & Conditions are governed by the laws of Australia.

4. Contact Us

If you have questions about these Terms & Conditions or our Privacy Policy, please contact us through our website.

5. Campaign Terms: $100 OFF Special Clean Promotion

These terms apply to the Lighthouse Property Care promotional offer.
Receive $100 OFF your next Lighthouse Property Care service
To be eligible for the $100 OFF:
- Your clean must have a minimum value of $750
- Your booking must be scheduled before 31 January 2026
- The service must be completed before 30 April 2026
An additional 10% OFF applies to all cleans with a minimum value of $750 that are completed before Christmas Day (25 December 2025)
One offer per household
Not valid with any other offers
Offer may be extended to new or returning clients at the discretion of Lighthouse Property Care
Subject to availability of staff
Not transferable or redeemable for cash

Lighthouse Property Care reserves the right to modify or cancel the promotion at any time.